Reach out to the RadioMATRIX Team So that we can assist you more quickly, please let us know a little bit about the nature of your enquiry. Is your enquiry relating to:Select an optionTechnical supportSigning up to access to RadioMATRIXProduct or experience feedbackA feature requestOtherHiddenTech support selectedPlease view our self-help section before submitting your support request. If you're unable to locate a solution in our self-help section, please be as clear and concise in describing the issue as you possibly can. We'll get back to you within 1 business day. We'll have you up and running in no-time. Please complete the form below and we'll get back to you within 1 business day.Thank you for taking the time to provide us feedback. Please complete the form below and we'll get back to you within 1 to 2 business days.Thank you for taking the time to help us improve RadioMATRIX. Please complete the form below and we'll get back to you to discuss your idea as soon as we can.Please complete the form below and we'll get back to you with 1 to 2 business days.Name* First Last Company Type*Select an optionNetworkAgencyAdvice for Networks Please provide the following details in your query where possible as this will expedite a response; Advertiser ID/s and Name/s (in your traffic system) Billing and Booking Agencies Booking ID/Contract Numbers Campaign/Product Description Agency Contact Person (Name and Contact Details) Please be as clear and concise in describing the issue as possible and include screenshots as attachments where applicable. If you are reporting a discrepancy in #spot or $’s please attach the current PDF Confirm that the booking (and any updates) are based on. Advice for Agencies Please provide the following details in your query where possible as this will expedite a response; Radio Network/s Client Code/s (from Holdings) Product Code/s (from Holdings) Media Reference ID’s (where appropriate, from Holdings) NOTE: Prior to raising a query please contact your Media Systems Support team as they may be able to answer any questions directly. Please be as clear and concise in describing the issue as possible and include screenshots as attachments where applicable. If you are reporting a discrepancy in #spot or $’s please attach the current PDF Confirm that the booking (and any updates) are based on. Agency Name* Company Name* Contact Number*Email* Enter Email Confirm Email When do you need to be up and running by?* MM slash DD slash YYYY Problem Category*Select an optionI cannot login to RadioMATRIXChange of agency relationship for clientContract cannot be found or is incorrect in Contract ReportContract cannot be found or is incorrect in Contract Lifecycle ReportAgency reported missing campaign in holdingsAgency reported incorrect data in holdingsProblem Category*Select an optionI cannot login to RadioMATRIXHoldings file not loaded into SMDScheduled campaign missing in holdings (No Holdings tab in SMD)Holdings not in SMD schedule (No Bookings tab in SMD)Product showing against incorrect client code in SMDIncorrect rates showing in holdingsPreviously matched booking no longer in holdingsDescribe the issue in detail.*Upload any supporting filesMax. file size: 64 MB.HiddenSigning up to access to RadioMATRIX selectedAnything additional we should know?*HiddenProduct or experience feedbackLet us know what you think.*HiddenFeature requestTell us about your idea.*HiddenOther selectedLet us know how we can assist. The more detail you can provide the better.*CAPTCHA
